Use Case

Digital Client On-boarding in Wealth Management

Reimagining the client on-boarding experience was the goal for this multinational wealth management client. We designed and built a solution in partnership with an Axell technology partner – it was less than nine months  project inception to implementation.

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Challenges

  • Manual client on-boarding was inefficient, prone to error and reliant on physical processes
  • Lack of transparency over the process for staff
  • Poor client experience from multiple data entry
  • Exposed to risk from manual processes without a clear audit trail 

2

Opportunities

  • Deliver a seamless client on-boarding experience at scale
  • Empower admin teams with readily available information and clear workflows
  • Reduce operational costs and administration burden
  • Improve risk and regulatory reporting¬†

3

The Solution

  • Digital client on-boarding experience
  • Digital document management
  • Automatic workflow management
  • Team collaboration & engagement tools
  • Advanced electronic signature
  • Biometric recognition of remote signatory
  • Platform implementation has allowed additional use cases and tech integrations within the business

AXELL’S PROCESS

With our proven innovation process, we helped our clients
design and launch a fit-for-purpose solution

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Discover

  • Stakeholder interviews & workshops
  • Expert deep dives
  • Industry trends

Design

  • Client journey
  • Internal workflow redesign
  • Solution conception & approval

Partner

  • Tech partner selection
  • On-boarding
  • Co-design & planning

Build

  • Rapid prototyping
  • Cross-functional team engagement
  • Proof of concept

Adopt

  • Continuous improvement
  • Analytics & insights
  • Scalablity


Project Goals

Distribution

Customer Centric

We helped our client build a fully digitised experience on the front-end that featured e-forms, digital signature, 24/7 access and remote identification on mobile.

Portfolio Management

Process efficiency

Back-end digitisation allowed a fully automated administration workflow with clear roles for teams, notifications of new tasks and instant data validation.

Increased transparency

The solution gives stakeholders live updates on application progress while a single repository for all data, and reporting dashboard, meant information was easily available.

Operations & Risk

Reduce risk

Dashboards automatically configure reports for relevant stakeholders and regulators while scheduling tools means no steps were missed in the onboarding process.

Client Testimonial

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John Doe

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